Frequently asked questions
When will your sold out items restock?
Unfortunately, most of the Ingacecilia products can’t be restocked. The fabrics are always recycled and therefore limited. If you snooze you might lose, but don’t worry, there’s new designs coming out every month!
Could you make earrings of a specific hand-painted color, please?
Yes, I’m open to suggestions! The most suggested colors will be heard and included in upcoming collections. Keep in mind though, if the suggested colors are not right away available in stock, it will take several months for it to arrive to a product. Ingacecilia keeps ”fabric painting days” only a few times a year.
Could you make a custom-made pair of earrings for me?
Ingacecilia doesn't do custom-made earrings from scratch. However, small adjustments can be made to the earrings without any additional costs, such as changing the jump ring color or replacing the upper stone with a hook. Just leave a request at the message box along with your order!
Could you keep on hold a pair of earrings for me?
Yes, I can do that! Just leave a request by email. Holding time varies between 1–3 days depending on the case.
I’m trying to make a payment at the webshop but it’s not working. What can I do?
For any complications at the checkout, please be in touch with the Weecos customer service: firstname.lastname@example.org
Weecos provides the webshop platform and I don’t have the access to view this information.
Where do you source your materials from?
Everything from fabrics, fabric paints, jewelry metal parts and shipping boxes are sourced from Finnish small businesses. Display cards and other business related paper goods are printed locally here in Lahti. Coating for the jewelry and jewelry boxes comes from the UK since there hasn’t been a closer located option for those yet.