Frequently asked questions
When will your sold out items restock?
Unfortunately, most of the Ingacecilia products can’t be restocked. The fabrics are always recycled and therefore limited. If you snooze you might lose, but don’t worry, there’s new designs coming out every month!
Could you make earrings of a specific hand-painted color, please?
Yes, I’m open to suggestions! The most suggested colors will be heard and included in upcoming collections. Keep in mind though, if the suggested colors are not right away available in stock, it will take several months for it to arrive to a product. Ingacecilia keeps ”fabric painting days” only a few times a year.
Do you make custom-made earrings?
Ingacecilia doesn't do custom-made earrings from scratch. However, small adjustments can be made to the earrings without any additional costs, such as changing the jump ring color or replacing the upper stone with a small metal hoop. Just leave a request at the message box along with your order!
Could you keep on hold a pair of earrings for me?
Yes, I can do that! Just leave a request by email. Holding time varies between 1–3 days depending on the case.
I’m trying to make a payment at the webshop but it’s not working. What can I do?
For any complications at the checkout, please be in touch with the Weecos customer service: email@example.com
Weecos provides the webshop platform and I don’t have the access to view this information.
Where do you source your materials from?
Everything from fabrics, fabric paints, jewelry metal parts and shipping boxes are mainly sourced from Finnish small businesses. Display cards and other business related paper goods are printed locally here in Helsinki. Any other jewelry making materials are sourced around Europe.
What is the plastic coating in Ingacecilia jewelry?
It's an epoxy which is a versatile and commonly used adhesive for different kinds of projects, such as coating, sealing, decorating or repairing. Ingacecilia only uses epoxies that are specifically intended for crafting and completely safe for consumer use, such as jewelry.
Is it sustainable?
Epoxies are a plastic, which might not sound the most ecological material, but this doesn’t mean that it can’t be used with care and responsibility. All earrings are made in small quantities and restocks are based on the demand, and this way it can be made sure that there is never any leftover stocks or unwanted jewelry bits. All second-quality jewelry bits are utilized for material experimentations and for making unique jewelry for personal use and family. Completely failed jewelry bits can not be re-used and they’re being sorted as burnable waste, where they will be utilized to generate electricity and heat at the waste plant.
Why is it used for Ingacecilia earrings?
It’s a great price-quality ratio. Even just a thin layer makes the earrings extremely durable and long-lasting, perfect for everyday use and even water-resistant. The coating gives the earrings a clear glossy finish, which imitates the look of real gemstones, while still being affordable. One of the best qualities is also the lightness of the material.
With the right maintenance and care, the Ingacecilia earrings will serve you for many years (hopefully decades) to come! Have a look at the jewelry care instructions.