Returns​

If you are not happy with your order, no worries! You can return unworn products within 14 days from receiving the package. You as a customer will be responsible for the return's shipping fees. You will get a refund for the original postage if you return the whole order. 

 

Please note that returns are not accepted on:

- Used products

- Made-by-order products

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Please note that returns on:

- Packages that were not picked up at the post office

- Orders with incorrect address information

Will cause extra shipping costs, which will be charged from your refund.

 

Send your product back in its original packaging by following the return instructions label that was sent inside your order.

 

The product’s price is refunded to you once we’ve received the package and checked its condition. You will get an e-mail confirmation about the return.

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Re-shipping​

Packages that were not picked up at the post office can be re-shipped. The customer will be responsible for the new shipping costs.

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Taxes​

Note that duties and taxes may be applied on orders outside the EU. It is the customer’s responsibility to pay for these charges.

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Shipping delays

So far, every single Ingacecilia order has arrived to its final destination, but sometimes there can be unexpected delays with shipping times. Ingacecilia is not responsible for these delays. In these cases, we simply need to be patient and wait a little longer for the package to arrive.